FAQs

How long do I have to request a replacement for a product?
You can request a replacement within 7 days of receiving the product.
What should I do if I receive a damaged or defective item?
Please report damaged or defective items to our website support team immediately. We'll arrange for an Alain team member to assess the issue.
Can I cancel my order after it has been placed?
Unfortunately, we cannot cancel orders once they have been communicated to customers and the shipping process has begun.
What if the product I received is not as described on the website?
If you believe the product differs from the description or specifications on our site, please notify our website support team within 24 hours of receipt for further assistance.
Are international transactions subject to any additional charges?
Yes, international transactions may incur charges and exchange rates determined by your bank. Any disputes or queries regarding these charges should be directed to your bank or payment institution.