At AlainStore, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit www.alainstore.in or make a purchase with us.
By using our website or placing an order, you consent to the practices described in this policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect two types of information:
Personal Information (voluntarily provided by you):
• Name, email address, phone number, shipping and billing address
• Order details and payment information (processed securely via third-party gateways)
• Account details (if you create one)
Non-Personal / Technical Information (automatically collected):
• IP address, browser type, device information, operating system
• Usage data (pages visited, time spent, clicks) through cookies and analytics
We do not collect sensitive personal data (such as health or biometric information) unless required for a specific service and with your explicit consent.
2. How We Use Your Information
We use your information to:
• Process your orders and deliver products
• Provide customer support and respond to your queries
• Improve our website, products, and services
• Send order updates, promotional offers, and newsletters (you can opt out anytime)
• Prevent fraud and ensure website security
• Comply with legal obligations
We do not sell your personal information to third parties.
3. Sharing of Information
We may share your information only in the following limited cases:
• With trusted service providers (payment gateways, logistics partners, email service providers) who help us operate the business — they are contractually bound to protect your data.
• When required by law, court order, or government authority.
• In the event of a merger, acquisition, or sale of assets (the new owner will be bound by this policy).
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, analyse website traffic, and deliver personalised content.
You can manage or disable cookies through your browser settings. However, disabling them may affect some features of the website.
5. Data Security
We implement reasonable security measures (including encryption and secure servers) to protect your personal information from unauthorised access, loss, or misuse.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
• Access, correct, or update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@alainstore.in.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Grievance Redressal
In compliance with the Consumer Protection (E-commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer:
Name: Sujal Shankar
Email: support@alainstore.in
WhatsApp: +91 95005 19005
Any grievance will be acknowledged within 48 hours and resolved within 30 days.
9. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect data from children.
10. Changes to this Privacy Policy
We may update this policy from time to time. The updated version will be posted on this page with the new effective date. We encourage you to review it periodically.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.
Contact Us
For any questions or concerns about this Privacy Policy, please reach out to us:
Email: support@alainstore.in
WhatsApp: +91 95005 19005
AlainStore
GF Plot No. 179, Swaminarayan Nagar Society,
Katargam, Lalita Chokdi, Surat, Gujarat – 395004, India
Thank you for trusting AlainStore with your information.
— Team AlainStore