Privacy Policy
Your privacy. Our responsibility.
At alain, we collect only what we need to deliver your order and support you after it. We do not sell your data. We do not share it beyond what is necessary to run the business.
1. What we collect
When you place an order or create an account, you provide us with your name, email, phone number, and delivery address. Your payment details are processed through secure third-party payment gateways — we do not store card numbers.
When you visit alainstore.in, we automatically collect technical information: your IP address, browser type, and pages visited. We use this to improve the site.
We do not collect sensitive personal data.
2. Why we collect it
- To process and deliver your order
- To provide customer support
- To send order updates and, if you opt in, product and offer information
- To prevent fraud and keep the site secure
- To comply with legal obligations
3. Who we share it with
Only with service providers who help us operate: payment processors, delivery partners, email service providers. All are contractually bound to protect your data. We do not sell your data. We never will.
4. Cookies
We use cookies to enhance your experience and analyse traffic. You can manage cookies through your browser settings.
5. Data security
We implement reasonable security measures including encryption and secure servers.
6. Your rights
You can access, correct, or delete your personal data at any time. You can opt out of marketing emails with one click. Email support@alainstore.in. We respond within 48 hours.
7. Data retention
We retain your information only as long as necessary for the purposes in this policy or as required by law.
8. Grievance Officer
In compliance with the Consumer Protection (E-commerce) Rules, 2020 and the Information Technology Act, 2000:
Name: alain Support Team
Email: support@alainstore.in
WhatsApp: +91 95005 19005
Grievances acknowledged within 48 hours and resolved within 30 days.
9. Children
alainstore.in is not intended for children under 18. We do not knowingly collect data from children.
10. Updates
We may update this policy from time to time. The current version is always at alainstore.in/pages/privacy-policy.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.
Email: support@alainstore.in | Phone: +91 95005 19005
alain | alainstore.in