At alain, we stand behind every power bank and accessory we make. Our goal is simple: if something is genuinely wrong with your product, we fix it fast and make it right.
1. 7-Day Replacement Window
You can request a replacement or repair within 7 days from the date you receive your order. This window applies only to manufacturing defects or damage that happened during delivery.
2. Replacement / Repair First, Refund Only if Needed
- For any valid manufacturing defect in the first 7 days, we will send you a brand-new replacement unit or repair the product (same model or a better equivalent if stock is temporarily unavailable).
- Refund will be given only if we are unable to replace or repair the product after inspection.
3. Free Pickup for Defective Items
If your product has a manufacturing defect or arrived damaged, we arrange free pickup from your doorstep anywhere in India. You pay nothing for return shipping.
4. What We Need for a Valid Return/Replacement
To keep the process fair:
- For change-of-mind returns (not a defect), the product must be unused, in its original sealed packaging, with all accessories, manuals, warranty card, and outer box included.
- For a defective product, the item may be opened and tested — that's how a defect is discovered. Testing a defective unit does not affect your eligibility for replacement.
- No physical damage caused by the customer (drops, water, scratches, tampering, etc.).
- The BIS Standard Mark and serial number sticker must be intact.
5. Items That Cannot Be Returned
For safety and hygiene reasons, the following are non-returnable:
- Power banks returned for change-of-mind reasons that have been opened or used (this does not apply to defective units, see Section 4)
- Products with tampered, broken, or missing seals (unless the seal was broken solely to test a defect)
- Items with visible physical damage or signs of liquid exposure caused after delivery
- Products reported after the 7-day window
6. Refund Timeline (if applicable)
Once we receive and inspect the returned product:
- We will process your refund within 7 business days.
- The amount will be credited back to your original payment method (UPI, card, wallet, etc.).
7. Warranty
All alain products come with a manufacturer warranty. Additionally, we offer an Extended 30-Day Warranty on all purchases made through our website (alainstore.in). This 30-day extended warranty is over and above the 7-day replacement window.
To help us process your claim quickly, please share clear photos of the issue. If you have an unboxing or handover video, please include it too — it helps us resolve your claim faster, though it is not required.
Warranty periods may vary by product. Please check the individual product page for exact details.
How to Start a Return, Replacement or Warranty Claim
- Email us at support@alainstore.in or WhatsApp us at +91 95005 19005 within the applicable period.
- Mention your Order ID and attach clear photos of the issue (video, if you have it, helps speed things up).
- Our team will verify the request and arrange free pickup within 48 hours.
Company Details
alain
GF Plot No. 179, Swaminarayan Nagar Society,
Katargam, Lalita Chokdi, Surat, Gujarat – 395004, India
This policy is governed by the Consumer Protection Act, 2019 and the E-commerce Rules. We reserve the right to update the policy at any time. The latest version will always be available on our website.
Thank you for choosing alain. We are a small team that genuinely cares about your experience. If you ever have any questions, just reach out — we reply fast.
— Team alain