Return and Replacement Policy

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
  • Replacement can be made if the customer establishes that the product delivered is defective or has physical damage within 24 hours of receipt.
  • Replacement with a fresh box unit can be provided to the customer if the product delivered is not functioning properly within 7 days from the date of delivery.
  • In case of receipt of damaged or defective items, please report the same to our website support team. The request will be entertained once a Alain team member has checked and determined the issue.
  • If you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team will take an appropriate decision.

In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier arranged by us.

A product will not be replaced under the following circumstances:

  • Customer dissatisfaction with the look/sound quality of a defect-free product.
  • Physical damage not notified within 24 hours of receiving the product.
  • An electrical surge or any damage caused by the user.

Please note that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Cancellation Policy

  • Cancellations requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
  • No cancellations are allowed for orders placed under the Same Day Delivery category.
  • Cancellations are not entertained for products obtained on special occasions. These are limited occasion offers, and therefore cancellations are not possible.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice. All prices on this web site are in Indian Rupees.

For international cards used on the site, the banks' applicable exchange rate and charges will apply. We have no jurisdiction over this, and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice. Our products are liable for GST in India.

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided, which is authorized and compliant with the regulations and requirements of various banks, institutions, and payment franchisees that it is associated with.

To report security vulnerabilities affecting any of our products send an email to info@alain.com

Out of Stock Situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we are liable to process the refund.

Delivery of Products

Purchases are shipped from our own or third-party warehouses, stores, or offices from various points in India. Our endeavor is to make the products reach you within 7-10 business days from receipt of order and payment, depending on the address for delivery.

Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services, usually between 10:30 am – 7 pm Monday to Saturday. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

Product Damage and Claims

We are not responsible for damage to products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the "Contact Us" page on the web store. Additionally, any shortage of goods needs to be highlighted and signed on the Proof of Delivery copy and returned to the delivery person.

In case your order has not been delivered but is reflecting as "Delivered" on the tracker, please highlight it within 24 hours, or else we will not be able to process your request. If a product is undelivered or returned to its origin, customers are entitled to receive a full refund. This condition is applicable only to products without any custom engraving.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of checkout, and consumers will be informed about this before making payments.

Our Address

Floor No.: Ground Floor

Building No./Flat No.: Plot No-179

Name Of Premises/Building: Swaminarayan Nagar Society

Road/Street: Lalita Chokdi

Nearby Landmark: Swaminarayan Nagar Society

Locality/Sub Locality: Katargam

City/Town/Village: Surat

District: Surat

State: Gujarat

PIN Code: 395004