WarrantyPolicy

Warranty Policy

Copyright Notice

The copyright of this website is owned by Alain. No part or product(s) here may be reproduced, distributed, published, displayed, broadcasted, hyperlinked or transmitted in any manner or by any means or stored in any information retrieval system without the prior written permission of Alain. "Mirroring" of any material contained on this website or on any other server is strictly prohibited without the prior express permission in writing from Alain.

Trade Marks

The trademarks, service marks, and logos (the "Trade Marks") used and displayed on this website are registered and unregistered Trademarks of Alain and others. Nothing on this website should be taken as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on this website, without the prior written permission of Alain or other respective Trademark owners. Alain uncompromisingly enforces its intellectual property rights to the fullest extent of the law.

Privacy Policy

This Privacy Policy is to inform customers of our online information practices, our practices concerning the collection, storage, processing, transfer, and use of personal information and the choices available regarding the collection and use of customer's personal information. By submitting your personal information to the Company through this website or otherwise, you thereby give your consent to the handling of your personal data in the manner described in this policy. Content, Prices, Specifications, Quality, Terms and Conditions are subject to change without prior notice.

Definitions

4.1 "Alain" means Alain, a company registered under The Companies Act, 1956 having its Registered Office in India and engaged in the business of trading, manufacturing, selling & distribution of consumer electronic products under the brand name Alain and any other products launched by Alain from time to time.

Disclaimer

Information contained in this website is for general information purposes only. The information is provided by Alain and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, Product(s), services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

General

6.1 Warranty on all "Alain" products is governed by the "Alain Warranty Terms and Conditions" specified on https://www.alain.in/ in force at the time of availing any service and/ or support. Such Warranty Terms and Conditions are liable to change from time to time without any notice to Customers. Any product not covered under the above terms, will be deemed to be outside the purview of warranty and accordingly service and support will be on chargeable basis only.

Contract Formation

7.1 The Contract shall come into existence only on a Customer Order being executed by Alain. The Customer indemnifies that the buying is for self-use only and not for re-sale purposes.

Software

8.1 Any software(s) provided are subject to the terms and conditions of the license agreement relating to that software. Customers acknowledge their obligations to agree to such license agreements. Customers acknowledge that Alain does not warrant any software under these Terms and Conditions. All software is warranted according to the license agreement that governs its usage.

Product(S) Acceptance

Product(s) shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the Contract unless Alain is notified in writing to the contrary within Seven working days of purchase of the Product(s) except Alain official website portal sales where it is 15 days. The date of purchase will be included for calculating the above period.

Coverage of Limited Warranty

This Limited Warranty does not cover user manuals and / or any third-party software's, settings, contents, data or links, downloaded in the Product(s), whether included or not during activation or at any other time in the delivery chain or otherwise and in any way acquired by the Customer. To the extent permitted by applicable law(s), Alain does not warrant that any software supplied with the Product(s) and / or subsequently acquired by the customer will meet his / her requirements and will work in combination with any other hardware or software applications provided by a third party, that the operation of the software will be uninterrupted or error free or that any under-performance in the software is correctable or will be corrected. Alain cannot be held responsible and / or liable for any loss of data and or content before and / or during and / or after any repair and / or replacement and / or after Sales Service.

Exclusions

This Limited Warranty does not extend to:

• Any product(s) not manufactured by or for Alain, or first sold to an end-user in a country outside the Territorial Scope of this Limited Warranty.
• Any product(s) damaged or rendered unusable as a result of use of the product(s) for purposes other than its normal intended use or handling of the product(s) in a manner not in conformity with standard handling norms of similar products or use of product in inappropriate operating environment and / or abnormal use.
• Failure to use the Product(s) in accordance with the User's Guide that may accompany the Product(s), or any other abuse or neglect with respect to the Product(s);

Service And Technical Support

Repair or replacement will be carried out through the Company's Service Centers, its Authorized Service Partners or through Door-to-Door Pickup service. The list for the service centers can be obtained from any of the Company's offices or its website.

Limitations/Disclaimer of Warranty/Liability

Except for the warranties set forth herein, Alain disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

Acceptance Terms

Release of products to us is taken as acceptance of these terms.

Force Majeure

This contract is subject to Force Majeure events and neither party shall be responsible for delays arising there from.

Governing Law

All disputes arising out of any Sales and or Service Agreement or any matter incidental thereto shall first be referred to Arbitration under THE ARBITRATION AND CONCILIATION ACT, 1996. The decision of the Arbitrator in the matter shall be final and binding on both the parties hereto. Such Arbitration shall be held at Maharashtra, India only and the courts at Maharashtra, India alone shall have the jurisdiction to deal with the arbitration proceedings and the awards in accordance with the law.