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PRODUCT QUESTIONS
Can it charge my phone wirelessly while plugged into the wall?
Yes. With the wall pins deployed and plugged in, the TravelMate functions as a 25W wireless charging pad.
Can I use it as a power bank without plugging it in?
Yes. Unplugged, it operates as a standard 10000mAh power bank with 20W USB-C wired output.
Does it work with Indian wall sockets?
Yes. The built-in foldable wall pins are designed for standard Indian sockets.
How many charges does 10000mAh deliver?
Approximately 1.5 full charges for most smartphones in real-world use.
How do I charge the TravelMate itself?
Via the USB-C port. Full charge from empty takes approximately 2.5 to 3 hours.
Can I use wired and wireless output simultaneously?
Yes — via the USB-C port and wireless pad simultaneously.
Is it allowed on flights?
Yes. At 10000mAh (37Wh), within DGCA and international airline carry-on limits. Hand luggage only.
What wireless charging standard does it use?
25W wireless output, compatible with Qi-enabled smartphones.
Is it heavy for daily carry?
At 320 grams, the TravelMate is a bag product. For lighter daily carry, consider the alain PowerFlex 10000mAh.
What warranty does it carry?
Warranty details on the product page. Contact support@alainstore.in for claims.
