FAQ's
PRODUCT QUESTIONS
What makes alain Prime different from your other magnetic power banks?
alain Prime is built with extra circuit protection – over-current, over-voltage, short-circuit and temperature protection – on top of the same 15W wireless and 20W wired charging. It's the version built for people who want the magnetic convenience with extra peace of mind.
My phone isn't MagSafe – can I still use this?
Yes. alain Prime includes a free MagSafe ring in the box. Stick it to your phone or case and it attaches and charges magnetically, same as a MagSafe iPhone.
Can I wired-charge my phone while it's attached?
Yes – you can use the Type-C port and the magnetic wireless pad at the same time if needed.
What's in the box?
The power bank, a free MagSafe ring, a USB-C charging cable, and a warranty card.
What's the warranty?
1 year.